Data controller
Polimex Trade Inc. (Reg. 737573816, 10225 Yonge St, Richmond Hill, ON L4C 3B2, Canada) is the data controller for all personal data collected via PackIndex and PACKIQ. Contact: support@opnplatform.com.
What we collect
Account data: name, work email, company name, job title (optional). Usage data: pages viewed, indices accessed, session timestamps, feature interactions. Payment data: subscription status and billing dates only — card details are processed exclusively by Stripe and never reach our servers. Pulse signals: anonymised directional market signals.
Legal basis (GDPR)
We process your data under the following legal bases: (a) Contract performance — account delivery, subscription management, transactional emails; (b) Legitimate interest — platform improvement, aggregated analytics, fraud prevention; (c) Consent — marketing emails (opt-in only, withdrawable at any time).
How we use your data
To deliver PackIndex and PACKIQ services. To process and manage your subscription. To send transactional emails (receipts, plan changes, credit awards). To improve index accuracy using aggregated, anonymous Pulse signals. To detect and prevent fraud and abuse. We do not sell, rent, or share your personal data with any third party for their marketing purposes.
Pulse contributions
When you submit a Pulse signal, only the anonymised directional signal (up/down/flat, volume band, lead time) is stored and aggregated into the diffusion model. The raw signal is processed and anonymised within 60 seconds of receipt. Your company name, specific contract values, and supplier names are stripped before storage.
AI assistant connections (Claude, ChatGPT, Microsoft Copilot and other MCP clients)
When you connect PackIndex to an AI assistant, you sign in to OPN and approve the permissions the assistant may use (read PackIndex data, use Design Studio, run PACKIQ agents, use the Trade Exchange). We receive only the inputs the assistant sends to a PackIndex tool — for example an index code, a packaging brief or an RFQ quantity — and return the result. We do not receive or store your chat history, memories or files from the assistant. Tool calls are logged (tool name, time, account, success or error) for billing, security and abuse prevention, and runs or credits are charged exactly as in the web app. Access tokens expire after one hour; refresh tokens are stored only as one-way hashes and expire after 30 days. You can disconnect any assistant at any time in the portal (Settings → MCP Access), which revokes its tokens immediately.
Third-party processors
Stripe (payment processing, PCI DSS Level 1). Render (cloud hosting and managed PostgreSQL database). Anthropic (AI inference for Design Studio and PACKIQ agents — inputs are sent via API under Anthropic's commercial terms, which exclude training on API data). DeepSeek (AI inference for natural-language price questions — only the question text is sent, never account data). Microsoft 365 (transactional email delivery). Google Analytics 4 (anonymised usage analytics on the website — no personally identifiable data transmitted). We do not use advertising networks, social media trackers, or data brokers.
Cookies & local storage
We use a session cookie for authentication (expires on browser close or after 24h inactivity). Google Analytics uses a first-party analytics cookie. Your platform preferences are stored in browser localStorage only. No advertising cookies or cross-site tracking cookies are used.
International transfers
Our servers are hosted by Render in the US and EU. If you are located in the EEA, transfers to the US are made under EU Standard Contractual Clauses with our processors where applicable.
Data retention
Account data: retained for the duration of your account plus 24 months after deletion. Usage analytics: 24 months then purged. Payment records: 7 years (tax compliance). Pulse signals (anonymised aggregate only): indefinite as part of the index model.
Your rights
Under GDPR and applicable data protection law you have the right to: access your personal data; correct inaccurate data; request deletion; restrict or object to processing; data portability; withdraw consent at any time. Submit requests to support@opnplatform.com — we respond within 30 days.
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PackIndex → PACKIQ →